| Q. What happens if I choose to
return more than 5 books from a package? |
| A. Keeping approximately 15 books is based on 20 books to a package. Since the number of books in each package varies slightly, so do the number of returns acceptable to us.
Returning more than 5 titles from a package generally will
result is a reduced discount rate. |
| Q How do I return the
books I don’t need? |
A Package them securely
and well padded so they cannot be damaged.
Mail them to us by Canada Post, regular rate. Keep your receipt. |
| Q Do I pay the postage? |
| A No. You pay the postage at your end and we will deduct up to $7.50 from your shipping charge when we revise your invoice. Most small returns average $5.00 - $6.00. |
| Q How do I return the whole package? |
|
A We hope you will recognize the excellent quality and selection and want to keep it.
If you must return it, let us know within 20 days of receipt and we will arrange for CANPAR to pick it up at our expense. However, if you notify us later than 20 days after you receive it, then we will have to charge you for the return shipping.
THERE ARE NO RETURNS ALLOWED AFTER 90 DAYS. |
| Q If I subscribe to Option One do I have to pay for all three packages at once? |
| A No. Many customers do pay for the year, thus saving time, but others choose to pay separately for individual packages as they are received. Several customers keep an open Purchase Order at the School Board Office for the full year. |
| Q What happens if, after I subscribe to Option One, I find my budget is cut further? Do I have to pay for all 3 packages? |
| A No. You pay only for the books you receive and can afford to keep. If, for example, you have received the first two packages and find you cannot afford the third package, let us know and we won’t ship it to you. However, if you don’t let us know and we ship it, you will be responsible for the return shipping charges and for the change in discount. |
| Q What happens if I buy the first two packages at 15% discount and I decide to buy the 3rd package? |
| A We will increase your discount to 20% for
the third package and will adjust the final invoice to include the extra discount. |
| Q Why can’t I pick and choose what I want like the packages I get from publishers? |
| A Our basic packages (K-5, K-7,Middle and Secondary) contain a specially selected collection of all Canadian books published within the previous 3 months. The curriculum-based collection includes picture books, fiction and non- fiction, and is balanced with something for each grade level and with consideration for the interests of both boys and girls. As highly qualified and experienced teacher-librarians we have the interest and knowledge to select quality materials. Each term our selections are made from over 20 different Canadian publishers. Our aim is to promote the best of Canadian books for Canadian children. |
| Q What if my school doesn’t fit the grade levels listed for your basic package? |
| A We are happy to customize one of the basic packages if you let us know ahead of time what your particular needs are. |
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Copyright©2005 CANLIT FOR KIDS BOOKS Ltd.- All Rights Reserved.
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